Frequently Asked Questions
I have a question but could not find it in the frequently asked questions page; how can I answer my question?sociallyk
Always feel free to reach us through email. The email can be found in the contact page.
If I accidentally set my account to private while my order is being processed, will I have lost my money?sociallyk
Although we encourage clients to keep their profiles public for the entire duration of order processing, you need not worry as we’ve got you covered. Our systems can detect changes in privacy settings, and we’ll instantly send you a notification to change your settings.
If I do get stuck, how do I contact you?sociallyk
We have a fully-fledged customer care service that if active 24/7. If you feel stuck or need assistance, do feel free to reach out to us, and we’ll gladly help.
Will I continue to receive customer support after I’ve completed my purchase?
Absolutely! Even if you are a one time customer, we treat all our clients with the same courtesy and urgency. We also welcome any comments, feedback, and suggestions with open arms- in fact, we look forward to hearing from you! So please feel free to let us know how we can be of service.
Is the purchase of Plays, Listeners, and Followers Legal?sociallyk
Yes, purchasing Plays, Listeners, and Followers is entirely legal and is treated with the same respect as any marketing campaign. What we offer are real engagements from real people.
Not only is the practice 100% safe and legal, but we have never encountered any problems selling Plays/Listeners/Followers. If that were the case, you could easily buy Plays/Listeners/Followers for your competitor to put them at a disadvantage.
It’s been a few hours, and I can’t see any progress on my profile; what should I do?sociallyk
Before contacting us, please ensure that your account is set to public mode. If your account is set to public mode, it might be an error on our end. Please feel to reach out to us, and we will gladly help.
What are the credit/debit cards that your system accepts?sociallyk
Our system accepts the same credit/debit cards that PayPal accepts, such as Visa, MasterCard, Discover, American Express, etc.
What happens if I am not satisfied with what I got?sociallyk
We value our customers, and we always aim for customer satisfaction. If we fail to deliver on our promise by chance, you can always ask for a refund. Note-refunds are still subject to the terms and conditions.
What happens if I change my mind after confirming my order?sociallyk
We will refund you only if we have not yet placed your order. If your order is in the queue or being processed, no refund will be processed.
What Information will I need to provide?sociallyk
For the smooth facilitation of plays/followers/likes, we ask that you give us your Instagram username or photo URL or track URL and an email address where we can reach you. It’s a quick, hassle-free experience. The process of sending you plays/followers/likes will begin within, a maximum, 24 hours after payment and order confirmation.
What payment methods do you accept?sociallyk
Our system uses PayPal to process transactions and accepts payment through your PayPal balance or the credit/debit card linked to your PayPal account.